Effective Date: [June 9, 2026]

At Solara Compounds, we aim to ensure customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The issue is reported within [3–7 days] of receiving the order
  • The product is unused, unopened, and in its original packaging

Any return request that does not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used products
  • Products damaged due to customer handling
  • Items marked as “final sale” or “non-returnable”
  • Perishable or sensitive compounds (if applicable)

3. Refund Process

Once your return is approved:

  • The product will be inspected upon return
  • If approved, refunds will be processed to the original payment method
  • Refunds may take 5–10 business days depending on your bank or payment provider

Shipping charges (if any) are non-refundable unless the error was on our side.

4. Exchange Policy

We may offer an exchange instead of a refund in cases where:

  • The product is defective or incorrect
  • The same product is available in stock

Exchanges are subject to availability.

5. Order Cancellation

  • Orders can only be cancelled before they are shipped
  • Once dispatched, orders cannot be cancelled
  • Custom or special orders cannot be cancelled after processing begins

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect
  • We recommend using a trackable shipping service for returns
  • We are not responsible for lost return shipments

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing may take time)
  • If still unresolved, contact us at the email below

8. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Updates will be posted on this page.

9. Contact Us

For any refund or return-related queries, please contact:

Email: info@solaracompounds.com
Website: Solara Compounds