Solara Compounds LLC – Refund and Return Policy

Last Updated: June 24, 2026

Introduction Thank you for choosing Solara Compounds LLC. We are committed to providing high-quality research compounds and transparent, reliable service. This Refund and Return Policy explains the terms under which refunds or returns may be granted. Please read it carefully before making a purchase. By completing a purchase on our website, you acknowledge and agree to this policy in full.

All products sold by Solara Compounds LLC are intended strictly for laboratory and research use only. They are not for human consumption, medical, therapeutic, or any other use. The purchaser is solely responsible for verifying product suitability, proper handling, storage, and compliance with all applicable laws and regulations.

Eligibility for Refunds and Returns

Eligible for refund or return (subject to the conditions below):

  • The product arrived damaged (requires clear photographic evidence of the damage and original packaging).
  • We shipped the incorrect item.
  • The order was not delivered within the timeframe stated in our Shipping Policy, and a carrier investigation confirms the package as lost or undelivered.

Not eligible for refund or return:

  • Products that have been opened, used, reconstituted, diluted, or otherwise removed from their original sealed state. Due to the nature of research compounds, once packaging integrity is compromised we cannot accept returns or issue refunds for safety, quality control, potential contamination, and regulatory compliance reasons.
  • Requests made more than 14 days after the delivery confirmation date provided by the shipping carrier.
  • Items purchased during clearance, final-sale, or promotional events that are explicitly marked as non-refundable on the product page or at checkout.
  • Cases of buyer’s remorse, incorrect product selection by the customer, or products not meeting subjective research expectations (we provide detailed specifications and available documentation to support informed purchasing decisions).
  • Any circumstances not explicitly listed as eligible above.

Time Window for Requests All refund and return requests must be submitted within 14 days of the delivery confirmation date (as recorded by the shipping carrier). Requests received after this window will not be honored.

How to Submit a Refund or Return Request Contact our support team via email at support@solaracompounds.com with the following details:

  • Order number (from your confirmation email)
  • Email address used at checkout
  • Clear description of the issue
  • For damaged items: High-quality photographs showing the damage, product, and packaging

We will review complete requests and respond within 2–3 business days with next steps or a decision. Incomplete requests may delay processing.

Return Shipping and Process

  • When Solara Compounds LLC is at fault (damaged item or incorrect product shipped): We will cover return shipping costs and provide a prepaid return label or clear instructions where feasible.
  • Other eligible cases: The customer is responsible for return shipping costs and should use a trackable shipping method. We recommend insuring returns.
  • Upon receipt (if a physical return is required), our team will inspect the item to confirm eligibility.
  • In certain cases — particularly where clear photographic evidence is provided — we may approve a refund or replacement without requiring the physical return of the item, at our sole discretion.

Refund Processing Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after approval (timing varies by payment processor and financial institution).

We may offer store credit as an alternative solution in appropriate circumstances; this will be communicated during the review of your request.

Important Disclaimers and Limitations All products are sold “AS IS” for research and laboratory purposes. We make no warranties beyond what is expressly stated in this policy or product documentation. Solara Compounds LLC is not liable for indirect, incidental, or consequential damages arising from product use or non-use.

This policy works together with our Terms of Service and Shipping Policy. Given the commercial and research nature of our sales, many standard consumer return rights may not apply.

Chargebacks and Payment Disputes We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute with your bank or card issuer. Most concerns can be addressed quickly through our support process. Clear communication helps us maintain low dispute rates, provide better service, and keep processing terms favorable. We use recognizable billing descriptors and send detailed order confirmations to reduce “unrecognized charge” issues.

Governing Law This Refund and Return Policy is governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Changes to This Policy We may update this policy periodically. The “Last Updated” date above reflects the current version. Continued use of our website and services after updates constitutes acceptance of the revised policy.

Contact Us For refund requests, questions about this policy, or general support:

Email: support@solaracompounds.com

Phone: 1(877)-388-9178

Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time

We typically respond within 24–48 business hours.

Thank you for your business. We are here to support your research with quality compounds and reliable service.